![[Jayone] Firm Tofu 18oz*2pack (NON-GMO) - Chilled Food](http://ploma.io/cdn/shop/products/jayone-firm-tofu-18oz2pack-non-gmo-chilled-food-713.jpg?v=1644393194)
![[Jayone] Firm Tofu 18oz*2pack (NON-GMO) - Chilled Food](http://ploma.io/cdn/shop/products/f89e7552e9e18147bbdfdc130a3db457.png?v=1626979449)
Customer Support
In the event of any product-related issues, please submit a related picture of the issue to support@ploma.io, and we will resolve it as quickly as possible.
1. Product-related problem:
- Depending on the extent of the problem, we will respond accordingly with a reshipment, partial refund, or full refund.
- Fresh/Refrigerated/Frozen Food: Please submit a photo indicative of the problem to support@ploma.io within 2 days of product receipt.
- Other products and foods: Please submit a photo indicative of the problem to support@ploma.io within 7 days of product receipt.
2. Customer-error related problem:
- Depending on the exact situation, there may be some difficulties in receiving a refund. We will work together with customers to resolve issues in a reasonable and fair manner.
- If an exchange or refund is required due to a customer's change of mind, a shipping cost of $7 shall be incurred.
* Notice
- Product prices are subject to change without notice, and may be sold out or discontinued.
- Product images are for illustrative purposes only and may differ from the actual product.