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- Customer Support
- Notice
In the event of any product-related issues, please submit a related picture of the issue to support@ploma.io, and we will resolve it as quickly as possible.
1. Product-related problem:
- Depending on the extent of the problem, we will respond accordingly with a reshipment, partial refund, or full refund.
- Fresh/Refrigerated/Frozen Food: Please submit a photo indicative of the problem to support@ploma.io within 2 days of product receipt.
- Other products and foods: Please submit a photo indicative of the problem to support@ploma.io within 7 days of product receipt.
2. Customer-error related problem:
- Depending on the exact situation, there may be some difficulties in receiving a refund. We will work together with customers to resolve issues in a reasonable and fair manner.
- If an exchange or refund is required due to a customer's change of mind, a shipping cost of $7 shall be incurred.