In the event of any product-related issues, please submit a related picture of the issue to support@ploma.io, and we will resolve it as quickly as possible.
1. Product-related problem:
- Depending on the extent of the problem, we will respond accordingly with a reshipment, partial refund, or full refund.
- Fresh/Refrigerated/Frozen Food: Please submit a phot indicative of problem to support@ploma.io within 2 days of product receipt.
- Other products and foods: Please submit a phot indicative of problem to support@ploma.io within 7 days of product receipt.
2. Customer-error related problem:
- Depending on the exact situation, there may be some difficulties in receiving a refund. We will work together with customers to resolve issues in a reasonable and fair manner.
- If an exchange or refund is required due to to a customer change of mind, a shipping cost of $7 shall be incurred.
Product prices are subject to change without notice, and may be sold out or discontinued.
![[Tea Garden] Matcha Latte Powder 500g | Ploma.io](http://cdn.shopify.com/s/files/1/0364/1976/4363/files/1_120x.jpg?v=1585084733)
![[Tea Garden] Matcha Latte Powder 500g](http://cdn.shopify.com/s/files/1/0364/1976/4363/products/84eec6ced9bc21a51859d0f8a3012be9_1024x1024@2x.jpg?v=1595037002)