Tip

In the event of any product-related issues, please submit a related picture of the issue to support@ploma.io, and we will resolve it as quickly as possible.

1. Product-related problem: 

- Depending on the extent of the problem, we will respond accordingly with a reshipment, partial refund, or full refund. 

- Fresh/Refrigerated/Frozen Food: Please submit a photo indicative of the problem to support@ploma.io within 2 days of product receipt. 

- Other products and foods: Please submit a photo indicative of the problem to support@ploma.io within 7 days of product receipt.

2. Customer-error related problem: 

- Depending on the exact situation, there may be some difficulties in receiving a refund. We will work together with customers to resolve issues in a reasonable and fair manner.

- If an exchange or refund is required due to a customer's change of mind, a shipping cost of $7 shall be incurred.